FAQ

Our past and the future

We pursue the highest standards professionally, personally, and ethically. We design products with a minimalistic mindset but without sacrificing the usability. Feel free to check us out on Kickstarter to get a glimpse of our past projects and to ensure you get a sneak peak of our future projects, follow us on Kickstarter.

We're here to help

We always strive for improvement and aim to provide the best costumer support to our costumers. Remaining introspective, we look to improve ourselves before demanding or criticizing others. We welcome you to share your concerns and questions with us. We value every opinion.

Just simply add the item(s) into your shopping bag and click checkout or click View shopping bag. The website will walk you through the steps to complete the order.

A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be shipped as soon as the inventory becomes available.

When checking out with Paypal, all items will be charged at the same time. This means if you order an item on pre-order and one item that is available now, both items will be held for shipment until the pre-order item is available.

For orders placed with a credit card, the available item will be charged and shipped out immediately and the pre-order item will be charged and shipped when it becomes available.

 

We currently accepts Visa, MasterCard, Discover, and American Express for all orders. We also accept Paypal.

 

 

Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.

With your koygani.com account, you will have access to the following information:

  1. Your Account Information
  2. Your Order History

You will also be able to edit your billing and shipping information.

Orders placed during regular business hours (Monday through Friday, 9:00 a.m. to 9:00 p.m. EST) are typically processed and shipped within two business days. Once an order has processed, delivery time depends on the chosen shipping method.

If you have an account, you can check the status of your order by signing in and looking under your account history.

Since we sell internationally, we welcome everyone from around the globe to purchase our products. Note: International shipping price varies depending on the country.

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