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We’re here to help!
We always strive for improvement and aim to provide the best costumer support to our costumers. Remaining introspective, we look to improve ourselves before demanding or criticizing others. We welcome you to share your concerns and questions with us. We value every opinion
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How do I place an order?
[vc_column_text]Just simply add the item(s) into your shopping bag and click checkout or click View shopping bag. The website will walk you through the steps to complete the order.[/vc_column_text]
What is a pre-order?
[vc_column_text]A pre-order is an order placed for an item that we do not yet have on-hand. These orders will be charged immediately during checkout and shipped as soon as the inventory becomes available.[/vc_column_text]
What forms of payment do you accept?
[vc_column_text]We currently accepts Visa, MasterCard, Discover, and American Express for all orders. We also accept Paypal.[/vc_column_text]
Is my personal and credit card information safe on your website?
[vc_column_text]Yes. We’ve taken several steps to ensure all information received from our online visitors is secure from unauthorized access and use. All transactions are completed on a secure server. In secure mode, your computer and our server send data back and forth in an encrypted format.[/vc_column_text]
Are there any benefits to having an account with you?
[vc_column_text]With your koygani.com account, you will have access to the following information:
- Your Account Information
- Your Order History
- Billing and shipping information.
When is my order shipped?
[vc_column_text]Orders placed during regular business hours (Monday through Friday, 9:00 a.m. to 9:00 p.m. EST) are typically processed and shipped within two business days. Once an order has processed, delivery time depends on the chosen shipping method.[/vc_column_text]
How do I check my order status?
[vc_column_text]If you have an account, you can check the status of your order by signing in and looking under your account history. If you do not have an account, we strongly urge you to make one in order to better serve your needs.[/vc_column_text]
Where can I order from?
[vc_column_text]Since we sell internationally, we welcome everyone from around the globe to purchase our products. Note: International shipping price varies depending on the country.[/vc_column_text]